Shipping policy
Here’s the updated Shipping & Delivery Policy with your correct contact email:
Shipping & Delivery Policy
At FlameStack Firewood, we make it simple to enjoy premium, firewood delivered straight to your door.
Below you’ll find details on how we handle local delivery, shipping, and timing so you always know what to expect.
Local Delivery (Dallas-Fort Worth Area)
We currently deliver throughout Dallas-Fort Worth and surrounding suburbs.
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Delivery Window: Most local orders are delivered within 2-5 business days.
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Delivery Method: Firewood is delivered to your driveway or curbside in our branded FlameStack boxes or pre-built stacks.
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Delivery Fee:
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Orders over $50 include free delivery.
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Orders under $50 have a $10 delivery fee.
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Stacking: We do not currently offer stacking services, but our pre-built stacks are ready to use immediately.
Shipping Outside DFW
At this time, we primarily serve the Dallas-Fort Worth area. If you’re outside this region and interested in our products, please contact us directly at ben@flamestackfirewood.com and we’ll do our best to accommodate.
Order Processing Times
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Orders are processed Monday through Friday (excluding holidays).
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If there are any delays with your order, we’ll notify you right away via email or phone.
Delivery Issues
If there are any issues with your order, please contact us within 7 days of delivery at ben@flamestackfirewood.com.
We stand behind the quality of our products and will make it right if something isn’t up to our standards.
Contact
For any questions about shipping or delivery, reach out to us at:
Email: ben@flamestackfirewood.com
Phone: 469-607-8261